Shipping policy

Shipping Policy
Thank you for visiting our website. We are committed to providing safe, efficient, and reliable delivery services to our customers in Europe. This Shipping Policy applies to the order processing, delivery, and receipt procedures for purchases made on this website.

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I. Delivery Coverage

We currently offer delivery services to the following European countries and regions (subject to the options available at checkout), including but not limited to:

* Spain
* Portugal
* France
* Italy
* Germany
* Austria
* Belgium
* Netherlands
* Luxembourg
* Poland
* Czech Republic
* Slovakia
* Hungary
* Romania
* Bulgaria
* Croatia
* Slovenia

If your location is not currently supported, please contact customer service to confirm whether shipment can be arranged.

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II. Order Processing

Once an order is submitted, we typically complete review, order preparation, and dispatch within **1–3 business days**.

Processing times may be extended in the following situations:

* Public holidays or promotional events;
* Inventory adjustments;
* Need to verify delivery address details;
* Force majeure events.

Once the order is dispatched, it enters the logistics and delivery process.

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III. Delivery Time

Estimated delivery times are as follows (for reference only):

The times listed above are estimates and do not constitute a guaranteed delivery date.

Actual delivery times may vary due to factors such as the logistics carrier, weather, traffic conditions, public holidays, customs inspections, or other force majeure events.

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IV. Shipping Costs

Shipping costs will be displayed at checkout.

If a free shipping promotion is currently active on the website, the terms of that promotion will apply. For example:

* Free shipping is available for orders totaling €80 or more;
* Orders that do not meet the free shipping threshold will be charged a delivery fee based on the destination country.

Specific charges will be displayed on the order checkout page.

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V. Cash on Delivery (COD)

This website supports Cash on Delivery (COD).

Please ensure that:

* The recipient's name is valid;
* The contact phone number is reachable;
* The delivery address is accurate and complete;
* You are available to sign for the delivery and pay the order amount upon arrival.

If delivery cannot be completed due to customer-related issues, or if the goods are refused without a valid reason, we reserve the right to restrict future COD services and may require the customer to cover the actual logistics costs incurred (unless otherwise provided by law).

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VI. Tracking Delivery Status

Once the order has been shipped, customers can check the delivery status using their order details or by contacting customer service.

If any issues arise during delivery, please contact us promptly, and we will assist in coordinating with the logistics carrier to resolve the matter.

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VII. Delivery Acceptance

Upon receiving the goods, please:

* Check that the outer packaging is intact;
* Verify the quantity and model of the items;
* If you discover severe packaging damage, damaged items, or a discrepancy in quantity, please notify the delivery personnel immediately upon receipt and contact us as soon as possible.

If issues are discovered after signing for the delivery, please contact customer service promptly, and we will provide assistance based on the specific circumstances.

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VIII. Failed Delivery

If delivery fails due to reasons such as:

* Incorrect address provided;
* Contact number unreachable;
* No one available to sign for the delivery after multiple attempts;
* Customer refusal of delivery;
* Delivery area restrictions;

The logistics company may arrange a re-delivery, return the items to the warehouse, or cancel the delivery.

Any additional delivery costs resulting from incorrect information provided by the customer may need to be borne by the customer. ---

IX. Force Majeure

We shall not be held liable for delivery delays or failures caused by the following circumstances, though we will make every effort to assist in resolving the issues:

* Extreme weather;
* Natural disasters;
* War or civil unrest;
* Government restrictions;
* Public health emergencies;
* Customs inspections;
* Transportation disruptions;
* Logistics company system failures;
* Other unforeseeable or uncontrollable events.

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X. Order Cancellation

If an order has not yet entered the shipping process, customers may contact customer service to request cancellation.

Once an order has entered the delivery process, the relevant procedures must be followed in accordance with the "Return and Refund Policy" on this website.

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XI. Contact Us

If you have any questions regarding logistics, delivery, or order status, please contact us:

Customer Service Email: [RobYamamoto788@gmail.com]

We will respond to your inquiries within a reasonable timeframe and assist you in resolving delivery-related issues.