Política de reembolso
Refund & Return Policy
Thank you for choosing our store. We are committed to providing a high-quality shopping experience for our European customers. If you are not satisfied with the items you received, please carefully read the following refund and return policy.
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I. Return Period
In accordance with EU consumer protection regulations, consumers have the right to request a return within **14 calendar days** of receiving the goods, without needing to provide a reason.
To initiate a return, please contact our customer service team within the return period and provide the following information:
* Order number
* Recipient's name
* Contact phone number
* Reason for return (optional)
* Photos of the item (if there is a quality issue)
Customer Service Email:
[RobYamamoto788@gmail.com]
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II. Return Conditions
To ensure your return request is processed smoothly, the item must meet the following conditions:
* The item has not been worn or used;
* It remains in brand-new condition, suitable for resale;
* Product labels, tags, and packaging are intact;
* All accessories, free gifts, and documentation are included;
* Proof of purchase or order information is retained.
Returns may not be accepted in the following cases:
* The item shows obvious signs of use, wear, or man-made damage;
* The packaging is severely damaged or missing;
* The item was damaged due to consumer actions;
* The return request period has expired.
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III. Items with Quality Issues
If you receive an item that:
* Is the wrong item;
* Has manufacturing defects;
* Was damaged during shipping;
Please contact us within 48 hours of receipt and provide photos of the item.
Once the quality issue is confirmed, we will:
* Arrange the return free of charge;
* Or provide a free replacement;
* If a replacement is unavailable, we will issue a refund for the amount actually paid.
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IV. Returns Not Related to Quality Issues
For returns requested due to incorrect size, color preference, or personal reasons:
* The item must meet the return conditions;
* Return shipping costs are generally borne by the consumer (unless otherwise required by law);
* Original shipping fees (if applicable) may not be refunded. ---
V. Refund Policy for Cash on Delivery (COD) Orders
Our store utilizes the Cash on Delivery (COD) method for transactions.
For orders that have been paid for and meet the refund criteria:
Refunds will not be issued in cash.
Once the refund request is approved, the refund will be processed via a method mutually agreed upon by both parties (e.g., bank transfer or another lawful method).
Customers must provide accurate account details to ensure the refund is processed successfully.
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VI. Refund Processing Time
After we receive the returned item and complete the inspection:
* We will complete the refund review within 3–7 business days;
* The refund will be arranged once the review is approved;
* Depending on the processing time of the bank or payment institution, the funds typically arrive within 5–10 business days.
Processing times may vary depending on the financial institution.
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VII. Order Cancellation
After an order is submitted, you may contact customer service to request a cancellation, provided the order has not yet been shipped.
If the order has already been shipped, the standard return process must be followed.
Refusing delivery of a COD order may incur logistics fees or affect future service eligibility; please confirm your intent to receive the order before placing it.
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VIII. Non-Returnable Items
In principle, the following items are not eligible for return (except where required by law):
* Items that have been worn or used;
* Items damaged due to misuse or mishandling;
* Items missing original packaging or accessories;
* Customized or specially ordered items;
* Items unsuitable for resale due to personal hygiene reasons (where applicable).
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IX. Refund Amount
The refund amount typically includes:
* The actual amount paid for the item.
The following fees are generally non-refundable (unless otherwise required by law):
* Original shipping fees;
* Return shipping costs incurred due to personal reasons;
* Fees for optional expedited shipping.
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X. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Customer Service Email:
[RobYamamoto788@gmail.com]
We will reply as soon as possible after receiving your email and assist you with the return and refund process.